FAQ's about Countersigning
PVG Countersigning is a Scotland-based service registered with Disclosure Scotland as an approved umbrella body.
We provide secure countersigning services for PVG applications on behalf of individuals, volunteers, and organisations across Scotland.
Our focus is to deliver a reliable and efficient service for completing the countersigning stage of the PVG process.
Part of the Disclosure Scotland System
We act as an approved umbrella body, enabling us to countersign applications on behalf of individuals and organisations
Frequently Asked Questons
What is PVG countersigning?
PVG countersigning is the process of verifying and supporting a PVG application as part of the Disclosure Scotland system.
We act as an approved umbrella body, enabling us to countersign applications on behalf of individuals and organisations.
Who can use this service?
Our service is available to:
Individuals applying for regulated roles
Volunteers working with vulnerable groups
Organisations requiring PVG application support
How much does this cost?
Our service fee is: £18.99 + VAT
This covers our PVG countersigning service only.
It does not include Disclosure Scotland fees, which are paid separately when submitting your application.
Typical Disclosure Scotland fees:
£18 – PVG update
£59 – New PVG membership
£59 – Upgrade (Children or Adults to both)
Do I need a mygov.scot account?
Yes. After countersigning, you must complete your PVG application directly through Disclosure Scotland using a mygov.scot account.
How does the process work?
- Submit a secure online application
- Complete identity verification
- Pay securely via Stripe
- We complete countersigning and initial application via Disclosure Scotland
- You complete your application via Disclosure Scotland
How long does it take?
Times vary depending on identity verification and Disclosure Scotland processing.
Most applications are completed within 14 days, but this may be longer due to third-party checks.
Is my information stored securely?
- Service administration
- Renewal reminders
Is my data safe?
We only retain:
Name
Email address
Renewal date
Internal processing reference
This is used for administrative purposes only.
What information do you keep?
Yes. We use secure systems, encrypted connections, and restricted access controls.
We do not store identity documents or payment card details.
Do you issue PVG certificates?
No. PVG certificates are issued directly by Disclosure Scotland.
What if I make a mistake on my application?
Contact us as soon as possible so we can advise.
If your application has not yet been processed, we can amend your details at no additional cost.
If processing has already started or been completed, a new application may be required and additional charges may apply.
Do you offer refunds?
Refunds are only available if your application has not yet entered processing.
Once processing has started, refunds are not available due to the nature of the service and identity verification steps involved.
Please contact us as soon as possible if you wish to request a refund.
What if my identity cannot be verified through Didit?
If you are unable to complete identity verification through Didit, please contact us.
In some cases, we may be able to manually review your documents and continue processing your application.
We will advise you on the next steps if this applies.
What areas do you cover?
We provide a Scotland-wide service, including the Highlands and Islands.
Can organisations use this service?
Yes. We support individuals, volunteers, and organisations across Scotland.
Begin Your Application
Secure online identity verification
Fully compliant with Disclosure Scotland requirements
Fast digital application process
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